Quality Manager

Quality Manager

Reckitt

Schiphol, Netherlands

About the role

This role is responsible for Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP) compliance of the Reckitt Benckiser ENA B.V. and RBNL Brands B.V. sites. This role will ensure the Quality Management Systems are implemented and maintained, ensuring the compliance of medicinal products imported into the EU for onward supply.

This role is responsible for the activities relating to operational quality for the EU Supply of medicinal products.

You will take accountability for the legal and routine duties of the QP role and therefore need to be eligible to be named as Qualified Person on the Manufacturing Importation Authorisation (MIA). You will take accountability for the legal and routine duties of the RP role and therefore need to be eligible to be named as Responsible Person on the Wholesale Distribution Authorisation (WDA).

You will form strong working relationships with the Reckitt Nottingham and Hull sites, the UK QPs, the UK RP’s, the EU Supply Services and Commercial Quality teams to ensure the effective onward supply of medicines across Europe.

A strong working knowledge of EU GMP/GDP, the ability to communicate proactively, influence with impact, clearly and concisely both internally and externally are key to this role.

Your responsibilities

• Lead all Quality activities for the ENA BV Core Hub, including full ownership of the QMS, maintenance of MIA/WDA, Quality KPIs, documentation governance, and oversight of product complaints and recalls.
• Manage and develop the Quality Assurance team (three direct reports), ensuring GMP/GDP compliance, batch certification readiness, and effective training programmes across ENA BV.
• Act as QP and RP, ensuring all activities meet EU GMP/GDP requirements, national legislation, and MA expectations — including batch certification, safety features, supplier approvals, self‑inspections, and recall execution.
• Partner cross‑functionally with Supply, Finance, Tax, IT&D, Legal, Regulatory, R&D, Medical and Procurement to ensure compliant supply routes, NPD/EPD readiness, and robust CEP investigations and audit support.
• Drive continuous improvement, analysing KPIs, leading Quality Improvement Projects, managing risk assessments, adopting new technologies, and ensuring strong governance over subcontracted and GDP‑relevant activities.

The experience we're looking for

• Qualified and experienced QP/RP with at least 3 years of practical QP experience in the EU, a scientific degree, and eligibility to act as QP/RP under EU/NL legislation; minimum 8 years in the Healthcare/Pharma environment.
• Strong GMP/GDP expertise, including deep understanding of EU and Dutch regulatory frameworks and requirements for products supplied from third countries (e.g., UK, Thailand).
• Proven leadership and partnership capabilities, able to work effectively across functions, influence at all levels, and facilitate alignment in a complex organisation.
• Strategic thinker with excellent execution skills, capable of turning strategy into actionable plans, managing multiple priorities, and maintaining a calm, logical, structured approach.
• Excellent communicator, with strong presentation skills and Quality Assurance experience (policies, procedures, audits, deviations, change control, CAPA), and the ability to build strong relationships internally and externally

The skills for success

• Strategic Quality Leadership.
• Regulatory & Compliance ExpertiseOperational Excellence & Continuous Improvement.
• Effective People Leadership.
• Cross-Functional Collaboration.
• Risk Management & Decision-MakingInvestigation & Problem-Solving Skills.
• Audit & Inspection ReadinessStrong Communication & Stakeholder Management.
• Project Management Capabilities.