Associate Director, Clinical Delivery Management

Syneos Health

Home-based, Poland

Maximizes development of staff through guidance, coaching, training, and performance management. Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met. Contributes to operational initiatives and continuous improvement. Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery. Serves as a point of escalation for internal and external customers.

JOB RESPONSIBILITIES

Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff;
Reviews workload, utilization, productivity, and quality for staff in reporting chain;
Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level;
Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors;
Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management;
Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others;
May support fiscal management tasks of projects related to monitoring, enrollment and/or site management;
Support the assessment of overall staff growth and actively participate in the selection and hiring process;
Proactively works to ensure staff retention and turnover rates remain within expected levels;
Ensures all staff follows required training and completes the required documentation;
Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP;
Provides regular compliance updates to management accordingly;
Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions;
Liaises with resourcing management on active awarded and proposal project assignments;
Participates in cross-organizational initiatives; champions change management and implementation of initiatives;
Identifies needs and makes recommendations for process improvement and efficiencies;
Supports staff in marketing activities, client presentations and proposal/Bid Defense development;
Participates in audits of clinical trial management delivery and prepares others for participation in audits.

QUALIFICATION REQUIREMENTS

Bachelor’s degree or equivalent combination of education, training, and experience. Master’s degree or life sciences degree preferred;
Familiar with Good Clinical Practice/ICH E6 (R2) Guidelines and/or other applicable regulatory requirements;
Familiar with monitoring, enrollment and/or site management procedures preferred;
Familiar with project risk and issues management. Ability to anticipate and address critical issues; and develop contingency plans in a proactive manner;
Experience interacting with key stakeholders and sponsors, including experience handling conflict and difficult conversations. Ability to persuade and influence at all levels, demonstrate strong negotiation skills, organizational skills, and problem-solving skills. Comfortable making tough decisions;
Familiar with management of utilization, resources, hiring targets and productivity metrics;
Ability to teach, train and mentor employees of all levels to achieve project, departmental, personal, and organizational goals;
Familiar with financial concepts as related to forecasting, project budgeting, and proposal generation;
Requires strong presentation, written and verbal communication, documentation, and interpersonal skills as well as a team-oriented approach;
Demonstrate understanding of the workflow process, roles and responsibilities of multiple functional areas, and ability to work across those functional areas;
Ability to understand, explain and communicate project concepts and put into detailed plans;
Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.);
Demonstrates ability to leverage Analytical Data Visualization Tools to drive performance, operational efficiency, and decisions. Knowledge of Lean Six Sigma preferred. Must demonstrate ability to embrace new technologies;
Well-developed therapeutic expertise preferred;
Demonstrated strong leadership, tactical and strategic thinking skills.