Commercial Account Manager

Commercial Account Manager

Insulet

London, United Kingdom

Position Overview:

The Commercial Account Manager (CAM) - UK will be responsible for building and maintaining customer relationships to ensure satisfaction and drive revenue, growth and customer success with Insulet and Omnipod therapy across the UK. Acting as a liaison between parties to cement a partnership working approach with the customer, the key responsibilities include understanding the marketplace and customer situation and needs, providing tailored solutions and expert advice, identifying business opportunities and working cross functionally with internal business partners to achieve targets and goals. The CAM – UK will be a personable, outgoing individual with strong communication skills, as well as excellent business and stakeholder management experience.

Responsibilities:

• Stakeholder Management: Create, build, and maintain strong relationships with key external commercial stakeholders (such as Procurement Leads, Category Managers and Finance Leads) to foster loyalty, drive repeat business, and ensure long-term strategic alignment;
• Tailored Solutions: Understand customer needs, industry trends, and market conditions to co-develop commercial strategies that support customer objectives and reinforce partnership working;
• Strategic Communication: Act as the primary point of contact for external commercial stakeholders, providing regular updates, addressing concerns, sharing product developments and contract changes, and ensuring high levels of satisfaction;
• Digital Tools & CRM Utilisation: Maintain accurate records of customer interactions and account plans using CRM tools, ensuring visibility and alignment across teams;
• Internal Collaboration: Work closely with internal teams including Sales, Commercial and Market Access to align strategies and develop account plans that drive new customer acquisition and retention;
• Contract Liaison: Discuss purchasing pathways, frameworks, pricing and all contract related matters with the customer to ensure a compliant, smooth contract to cash process;
• Process Management: Oversee and implement contract-to-cash process adjustments in response to NHS operational changes, ensuring seamless order, invoicing, and payment workflows;
• Market Expertise: Maintain in-depth knowledge of products, services, and industry best practices to offer valuable insights and advice to customers.

Key Decision Rights:

• First point of contact for commercial queries/negotiations from payer type stakeholders;
• Owner, reviewer and approver of commercial documentation;
• Self directed & proactive meeting organization, time management.

Required Skills and Competencies:

• Communication: Excellent verbal & written communication skills – must be fluent in English;
• Interpersonal Skills: The ability to build rapport, act with tact, and provide professional and courteous service is essential;
• Business Acumen: A solid understanding of business principles and the relevant NHS/Diabetes industry landscape;
• Proactive and Self-Motivated: The ability to identify opportunities, manage time effectively, and work independently;
• Problem-Solving: Aptitude for addressing challenges and developing effective solutions.

Education and Experience:

• Proven experience in commercial, sales, or account management roles;
• Degree educated or equivalent qualification;
• Proven success in client relationship management, contract negotiation, and revenue growth;
• Experience working with cross-functional teams (e.g., legal, market access, customer care);
• Familiarity with CRM systems (like Salesforce);
• Experience in the NHS/Diabetes industry;
• Highly competent in the use of virtual communication platforms e.g., Microsoft Teams;
• Proficiency with computers, especially MSExcel, MSPowerPoint & MSOutlook.